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1. What Exactly Solelab does?

Solelab offers the latest and the coolest style of Premium Sneakers & Streetwear in the online market from local and international brands.

2. I am worried about buying online, what guarantees do you offer?

You can return any product* anytime. Feel free to contact us because it’s free. By the way, we guarantee that all the items we deliver are 100% authentic and original.

*Terms and Conditions may apply.

3. Do you offer size charts?

Each product has a size chart to explain its dimensions, brands comes with international standards, size guide comments makes it easier for buyers to decide on sizes.

4. I am not sure about my size.

You can obtain your size in our size guide, admin comments helps the buyers to pick perfect sizes for the buyers.

5. I need more information about a product.

We value all our customers. Please let us know your inquiry. You can also contact us via Email, WhatsApp, Facebook and Instagram on social media.

6. What happens if the product I want goes out of stock?

We promise to provide you with all the unique products all the time, unfortunately, we apologize for not being able to provide all our fantastic products at this time. We will refund your money immediately on your credit card if you are paid already (Credit Card) and will inform you promptly if you’re on cash on delivery (COD). Nevertheless, we will try our best to find the product in countries with our contacts to fulfil your demands.

7. What are your Service Promise and Price Promise?

We guarantee the best customer service satisfaction, a hassle-free shopping experience, genuine and high-quality item including high-tech online security at a very affordable price.

8. How do I know if I am buying genuine items?

You’re getting them from www.theSolelab.co that means all items are 100% authentic and genuine coming from our reliable sources.

9. Can I cancel an order after placing it?

As much as we hate to say so, you may cancel simply by via chat or by emailing us, if your order has not already been shipped out.
if your order has been double confirmed and shipped then we regret to inform your order cannot be cancelled.

If the size and item delivered as ordered, no refund no exchange.

10. Can I amend my order after I have placed it, and before receiving it?

We value our customers satisfaction. You may amend your order simply by calling us or sending us an email.

11. Do I need to confirm my order?

*Your order is automatically confirmed if you paid by credit card, however, your address should be very clear for the delivery reason. *If you’re doing Cash on Delivery, then it is not confirmed until you approve the order by calling us or we call you.

Your First Name and Last Name written clearly*
Address details, as per your country’s standard*
A well-known landmark close by*
Mobile number and email*
A secondary phone number (if available)*

With those details we can Auto-confirm your order without having to call you. Verification may apply depending on the bank’s policy Auto-confirmation may apply on cash on delivery if you are a regular customer.

12. My invoice is incorrect, what should I do?

Inform us immediately by calling us, sending us an email or message us on our social media channel, and we will fix this promptly.

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